Written Assignment-Rocky Road to Patient Satisfaction at Leonard-Griggs
For this assignment, please refer back to the Rocky Road to Patient Satisfaction at Leonard-Griggs case on pp.423-425 in your text. In 1 to 1 and 1/2 pages please answer fully the following question (p.235, Q.5), ” Ms. Ratcliff wants to implement patient satisfaction surveys at five physician practice sites. Refer to the managerial grid in exhibit 9.1. Where on the grid (i.e., how production oriented and how people oriented) should she be to lead the clinics employees to perform the survey work. Include a rationale for your choices in your answer. Your submission should be completed as a WORD document using double spacing and 12-point typeface.